SignDo Terms of Service
Version: 1.1 Effective date: 2026-07-18
These Terms of Service ("Terms") are a contract between you and Odd Moose Inc., a Canadian corporation operating SignDo.ai ("SignDo," "we," "us," or "our").
SignDo.ai is an AI-powered personal ASL workspace in Early Access. It has two main features:
- SLR: you sign on camera or upload a video, and SignDo returns editable written text.
- SLP: you enter text or voice input, and SignDo returns an AI-generated ASL avatar video.
If you create an account, use the workspace, or use any SignDo service, you agree to these Terms.
1. Important limits
Please read this section carefully.
SignDo is AI-powered. Results may vary.
SignDo is not a replacement for a qualified interpreter.
Do not use SignDo for emergency, legal, medical, financial, or other safety-critical communication.
SignDo does not replace legal compliance duties, accommodation duties, accessibility duties, or interpreter obligations.
You are responsible for reviewing any output before you use, share, rely on, or act on it.
2. Eligibility
You must meet the minimum age requirement for your account.
You must be at least 13 years old to create or use a SignDo account. If you are under 18, or under the age of majority where you live, you may use SignDo only with permission from a parent or legal guardian.
If you use SignDo for a business, organization, or other entity, you say you have authority to accept these Terms for that entity.
3. Accounts
You need an account to use the workspace.
You must provide a valid email address and create a password.
You must verify your email address before using SignDo.
You must complete onboarding, including your name, before using the workspace.
You are responsible for:
- keeping your login credentials secure;
- using your account only for lawful and authorized purposes; and
- all activity that happens through your account.
Do not share your account or let someone else access it in a way that breaks these Terms or our Acceptable Use Policy.
We use cookies and similar session technologies to keep you signed in and operate SignDo across *.signdo.ai subdomains.
4. Your content
Your content includes what you submit to SignDo, such as:
- camera recordings;
- uploaded videos;
- SLP text input;
- SLP voice input; and
- support messages and attachments you send us.
You keep ownership of your content, subject to any rights others may have in it.
You give us a limited, non-exclusive right to host, copy, transmit, process, store, and use your content only as needed to:
- run the service;
- create and deliver outputs;
- maintain security;
- prevent abuse;
- provide support when you ask for it; and
- meet legal obligations.
You promise that you have the rights, permissions, and consents needed to submit your content and let us process it under these Terms.
5. Outputs
SignDo returns outputs based on your inputs. These outputs may include editable text and AI-generated ASL avatar videos.
Outputs are generated by automated systems. They may be incomplete, inaccurate, awkward, unsafe, offensive, or wrong.
You are responsible for checking outputs before using them.
We do not promise that outputs will be correct, complete, uninterrupted, or fit for any particular purpose.
6. Third-party technology and processing
SignDo's translation features are powered by third-party AI service providers. To operate the service, we send submitted content, including videos, text, and voice input, to those providers for processing.
Our current provider is Sign-Speak. Under its privacy policy at https://sign-speak.com/legal/privacy, Sign-Speak may retain submitted content and use it to assess, improve, and train its own products and AI models.
We cannot and do not promise that providers will not retain, review, or learn from submitted content. Do not submit content you are not willing to have processed this way.
Providers may change over time.
7. Plans, credits, and billing
SignDo uses minute-based usage plans.
Current plans:
- Starter: $5/month for 10 minutes
- Personal: $15/month for 30 minutes
- Plus: $29/month for 60 minutes
Current top-ups:
- 5 minutes for $2
- 10 minutes for $4
- 25 minutes for $10
Plan minutes reset each billing cycle. They do not roll over.
Top-up minutes roll over and expire 12 months after purchase.
Usage is spent in this order:
- trial credits
- plan minutes
- top-up minutes, oldest first
Each job has a minimum billable length of 5 seconds. Usage is rounded up to the nearest 5 seconds.
Fast model usage is charged at 1x.
Balanced model usage is charged at 1.5x.
New accounts receive limited trial credits. Trial credits are limited and may change over time. At launch, trial credits are designed to cover roughly one SLR job, one SLP job, and one additional flexible job using the Fast model with short inputs.
Payments may be handled by us directly or by third-party payment processors, such as Stripe when enabled.
You authorize us and our payment processors to charge you for purchases, renewals, top-ups, taxes, and other amounts you agree to pay.
If a payment fails, we may limit or pause new processing until payment is resolved.
8. Refunds and billing adjustments
Our Refund Policy is part of these Terms.
In summary:
- completed outputs are charged;
- if a SignDo system failure causes a job to produce no output, that job is not charged; and
- dissatisfaction with the quality of a completed output is not refundable.
- if you cancel a paid plan, your access continues through the end of the current paid period;
- no prorated refunds are provided; and
- no refunds are provided for unused plan minutes or expired top-up minutes, except where required by law.
9. Support sharing
If you choose to share a specific job with support, you allow authorized SignDo personnel to access that job's content and related diagnostic data for troubleshooting.
Shared jobs are kept until the related support case closes or the share is revoked or expires, whichever happens first.
10. Acceptable use
You must follow our Acceptable Use Policy.
Without limiting that policy, you may not:
- break the law;
- use SignDo for safety-critical communication;
- upload or submit content you do not have the right to use;
- interfere with the service;
- try to bypass usage limits, billing, access controls, or security; or
- use SignDo to harm others.
11. Suspension and termination
We may suspend, restrict, or terminate access if:
- you break these Terms or the Acceptable Use Policy;
- your use creates legal, security, fraud, abuse, or operational risk;
- we believe access is needed to protect users, the service, or third parties; or
- we are required to do so by law.
You may stop using SignDo at any time.
There is no self-serve account deletion in the product today. To request account closure or deletion, email [email protected].
Termination or suspension does not erase amounts already owed, rights already granted, or records we must keep for legal, security, or accounting reasons.
12. Early Access changes
SignDo is offered in Early Access.
Features, limits, pricing, providers, interfaces, output behavior, retention settings, and availability may change.
We may add, remove, pause, or modify any part of the service at any time.
13. Disclaimers
To the fullest extent allowed by law, SignDo is provided "as is" and "as available."
We disclaim all warranties, express or implied, including any warranty of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or quiet enjoyment.
We do not guarantee that:
- the service will always be available;
- processing will be uninterrupted or error-free;
- outputs will be accurate or suitable for your needs; or
- stored content will remain available for any minimum period.
Retention windows describe maximum retention periods only. They are not storage guarantees.
14. Limitation of liability
To the fullest extent allowed by law, SignDo and its owners, officers, employees, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business, goodwill, data, or opportunities.
To the fullest extent allowed by law, our total liability for any claim arising out of or related to SignDo will not exceed the amount you paid to SignDo in the 12 months before the event giving rise to the claim.
Some laws do not allow some limitations. In that case, those limits apply only to the extent allowed by law.
15. Indemnity
To the fullest extent allowed by law, you will indemnify and hold harmless SignDo and its affiliates, personnel, and service providers from claims, losses, liabilities, and expenses arising from:
- your content;
- your misuse of the service;
- your violation of these Terms or the Acceptable Use Policy; or
- your violation of another person's rights or applicable law.
16. Governing law and disputes
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada, without regard to conflict of laws rules.
Any dispute arising out of or relating to SignDo or these Terms must be brought exclusively in the courts located in Ottawa, Ontario, and you and we consent to those courts' jurisdiction.
Nothing in these Terms limits any mandatory consumer protection rights that apply in your place of residence.
17. Changes to these Terms
We may update these Terms from time to time.
If we make a material change, we may provide notice by posting the updated version, updating the effective date, asking for renewed acceptance, sending an email, or using in-product notice.
Your continued use after the updated Terms take effect means you accept the updated Terms, unless applicable law requires a different process.
18. Contact
If you have questions about these Terms, contact: