Frequently asked questions

SignDo is an AI-powered personal ASL workspace in Early Access. It turns your signing into editable text (using your camera or an uploaded clip), and turns words, speech, and uploads into ASL Avatar output.

Results may vary. SignDo uses AI models that keep improving, but recognition depends on lighting, framing, signing style, and clip quality. That's why every result is editable — you approve the words before you use them.

No. SignDo is not a substitute for a qualified interpreter and does not satisfy legal accommodation requirements. Don't use it for emergency, legal, medical, financial, or other high-stakes communication.

Raw clips and voice input are retained for up to 24 hours after processing (up to 7 days on the Pro plan). Your job history keeps only your last 10 results (50 on the Pro plan) for up to 30 days, and you can delete any of them sooner. You can optionally share a specific job with support until the case closes or the share is revoked or expires. ASL Lab is the exception: clips you record in that invite-only program are handled separately under the ASL Lab consent terms and are not covered by these automatic deletion windows.

SignDo and CLERC. CLERC is the sign language data company that annotates ASL Lab clips and builds the research dataset. This applies only to ASL Lab. Ordinary SignDo translation clips are never part of it.

Current plans are Starter $5/month for 10 minutes or Pro $19.99/month for 60 minutes. Personal is no longer available for new subscriptions; existing Personal subscriptions remain grandfathered. Top-ups are 5 minutes for $4, 10 minutes for $7, 25 minutes for $15. Plan minutes reset each billing cycle and do not roll over. Top-up minutes roll over, expire 12 months after purchase, and are used after trial and plan credits.

Usage is minute-based in both directions. Fast and Balanced use the same rate for each mode — Balanced is the default. Standard Sign to Text jobs count at 1×. Standard words-to-ASL Avatar jobs count at 1.5×. Voice or audio input counts at 0.25×, so one minute of audio uses 15 seconds of your minutes, then the ASL reply counts at 1.5×. Live Chat counts at 1× only while you sign, plus 0.10× for speech captions while connected. AI Translator counts at 1.75×. ASL Notes counts at 1×. Plan minutes reset monthly and don't roll over. Top-up minutes roll over and expire after 12 months. The minimum billable job is 5 seconds, rounded up to the nearest 5 seconds.

You can dictate into the text box in supported browsers, or record/upload an audio clip up to 60 seconds for SignDo to transcribe and turn into an ASL Avatar reply. The transcript is shown with the result and can be edited and signed again. Accuracy may vary with background noise, microphone quality, accent, and speech clarity.

If a SignDo system failure causes a job to produce no output, you are not charged — the reserved minutes are returned automatically and the app says so explicitly.

Yes. New accounts get 5 minutes of trial credits to try both directions before choosing a plan.

SignDo runs in a modern browser on desktop and mobile with camera access. The selfie camera is the default, uploads work everywhere, and voice input is available in supported browsers.

Organizations can register for evaluation with organization details during signup. Evaluation use only — SignDo does not replace interpreters or accommodation obligations. Custom organization plans require contacting us.

Email [email protected] or use the support form in the app settings. You can optionally share a specific job for troubleshooting.