Refund Policy

Version 1.1 · effective 7/18/2026

SignDo is in Early Access. These policies may be updated as the product evolves — check back for changes.

SignDo Refund Policy

Version: 1.1 Effective date: 2026-07-18

This Refund Policy explains when Odd Moose Inc., operating SignDo.ai, may reverse a charge, restore minutes, or provide a billing adjustment.

SignDo is an AI-powered personal ASL workspace in Early Access. Results may vary.

1. Core rule

Completed outputs are charged.

If a SignDo system failure causes a job to produce no output, that job is not charged.

That is the only billing-adjustment case SignDo promises in this policy, unless a different result is required by law.

2. What counts as a completed output

A completed output means SignDo successfully returns an output for the job.

Examples:

  • SLR returns editable text; or
  • SLP returns an avatar video.

If an output is returned, the job is treated as completed even if you do not like the wording, style, signing, pacing, usefulness, or quality.

3. What counts as a SignDo system failure with no output

This policy covers a failure on SignDo's side where:

  • you submitted a valid job;
  • the job was accepted for processing; and
  • SignDo failed to return any output because of a SignDo-side system issue.

If that happens, SignDo may reverse the charge or restore the reserved minutes for that job.

4. No refund for dissatisfaction with quality

SignDo uses AI. Results may vary.

Dissatisfaction with translation quality, interpretation quality, wording, signing style, timing, or usefulness of a completed output is not refundable.

This includes situations where:

  • you disagree with the output;
  • you think the output is inaccurate or incomplete;
  • the output needs manual editing;
  • you choose not to use the output; or
  • the output is not appropriate for your intended situation.

5. No promise of other refunds

Except as stated above or where required by law, this policy does not promise:

  • cash refunds;
  • prorated subscription refunds;
  • refunds for unused plan minutes;
  • refunds for expired top-up minutes;
  • refunds for completed jobs; or
  • refunds based on dissatisfaction with AI output quality.

If you cancel a paid plan, cancellation stops renewal and your access continues through the end of the current paid period.

No prorated refunds are provided for cancellation, and no refunds are provided for unused plan minutes or expired top-up minutes, except where required by law.

Nothing in this policy limits any non-waivable rights or remedies you may have under applicable consumer protection law.

6. Trial credits, plan minutes, and top-ups

New accounts may receive limited trial credits.

Plan minutes reset each billing cycle and do not roll over.

Top-up minutes roll over and expire 12 months after purchase.

The existence of trial credits, plan minutes, top-ups, or unused balances does not create a separate refund right unless this policy or applicable law says otherwise.

7. How to report a billing issue

If you believe a job should qualify under Section 1 because SignDo produced no output due to a SignDo system failure, contact support and include enough detail for us to review the job.

We may ask for:

  • your account email;
  • the approximate date and time;
  • the feature used;
  • the job or support reference, if available; and
  • a short description of what happened.

8. Changes to this policy

We may update this Refund Policy from time to time. Updated versions apply from their stated effective date.

9. Contact

Refund and billing questions:

[email protected]